Refund policy

Kawasaki Sports Canada Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, contact us at info@kawasakisports.ca.

Please note that all return shipping costs are at the customer's expense. If your return is accepted, we will provide you with specific instructions on how and where to send your package when applicable.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned. Please note the following exceptions:

  • Strings: We cannot accept returns on strings if they have been opened or removed from their packaging.

  • Final Sale: Unfortunately, we cannot accept returns on sale items or gift cards.

  • Custom/Personal Care: Custom products (such as special orders or personalized items) and personal care goods cannot be returned.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@kawasakisports.ca.